Frequently Asked Questions | Service Command HQ

Question 1

What is Service Command HQ?

Accepted Answer

Service Command HQ is an all-in-one platform for home-service businesses. It combines an AI receptionist that answers your phone, customer records, job scheduling and dispatch, estimates, invoices, maintenance plans, automated follow-up drafts, and business reports — all in one login.

Question 2

Who is it for?

Accepted Answer

HVAC, plumbing, electrical, and other home-service businesses — especially owner-operators and small crews who don't have office staff to run complicated software.

Question 3

How does the AI receptionist work?

Accepted Answer

When a call comes in, the AI receptionist answers in a natural voice, collects the caller's details and the problem, books appointments against your real calendar, and flags emergencies so you get alerted right away. Every call is logged with a transcript and summary in your dashboard.

Question 4

Will the AI receptionist book real appointments?

Accepted Answer

Yes. It checks your actual schedule for open slots and books directly onto your calendar, so the time it offers a caller is the time that gets booked.

Question 5

What happens with emergency calls?

Accepted Answer

Calls flagged as emergencies trigger an immediate alert to the phone numbers you configure, so urgent work never sits in a voicemail box overnight.

Question 6

Can I send estimates and invoices by text or email?

Accepted Answer

Yes. Estimates and invoices can be sent by email or SMS, or printed, straight from the job record.

Question 7

Does my whole team get access?

Accepted Answer

Yes — owners, admins, dispatchers, and technicians each get role-appropriate access, with no per-user fees.

Question 8

Do I need to install anything?

Accepted Answer

No. Service Command HQ runs in the browser on your computer, tablet, or phone.

Question 9

How long does setup take?

Accepted Answer

We configure every new account by hand — your services, service area, team, and phone line. Most businesses are up and running within a few days of signing up.

Question 10

Is my data secure?

Accepted Answer

Your data is stored in an isolated, access-controlled account — each business's data is kept strictly separate. Connections are encrypted in transit, and sensitive credentials are encrypted at rest. See our Security page for details.

Question 11

Is there really just one price?

Accepted Answer

Yes. Every account gets the entire system for $197/month. There are no tiers, no per-user fees, and no paid add-ons.

Question 12

What does the setup fee cover?

Accepted Answer

The one-time $497 setup fee covers configuring the system around your business — your services, your service area, your team, and your phone line — so day one feels familiar, not empty.

Question 13

How does the free trial work?

Accepted Answer

Your first 30 days are free. Your first charge lands on day 31, and you can cancel any time before then without paying anything.

Question 14

What is the Founding Five offer?

Accepted Answer

The first 5 businesses lock in $147/month instead of $197, and the $497 setup fee is waived. The founding rate stays locked in for as long as you keep your subscription.

Question 15

Can I cancel whenever I want?

Accepted Answer

Yes. There's no long-term contract. Cancel any time and your subscription simply doesn't renew.

Question 16

Do you charge per user or per truck?

Accepted Answer

No. Add your whole team — owners, dispatchers, and technicians — at no extra cost.

Questions, answered straight